I really liked those questions.. I suck at OHS so it was good :]
20 + 21..
20 Was reaaaaallllyy easy I thought, point form, simple drawing.
21 was tougher.. it was hard to keep to the question. I made recommendations for changing the policy rather than discussing the short & long term stuff.. But I managed to squeeze it in there.
I really liked this IT exam, if only software was so easy