your answer sounds good! i remember putting something along the lines of not having to do bag checks allowed staff to do other activities in the store like process sales at the pos area or housekeeping, etc. i also bullshitted haha. and thinking about it now, i reckon it was a pretty hard exam.
hey, do you remember what you put for the multiple choice question which was something along the lines of "staff working less out of injury and the loss for the retailer"? options were human, organisational, economic and something else. i was confused about this one and it's still bugging me haha