but they always do lol^CoSMic DoRiS^^ said:on this 'customer is always right' topic - it's more or less true, except for the fact that you cannot argue with the Machine. If the computer says it's this price or records your late fees as this much, then that's what it is. If you argue, you are wrong. End of story. Same goes for receipts, credit card transactions and all such related things. I'm no whiz with technology so if the computer says it, it must be true, and you're not getting anything else out of me, have a nice day.
when it comes to customers wanting petty shit done for them, though, you just have to grit your teeth and do it and hope they never return
A customer tried to make out that I had given she had given me a $50 while I had only given her change for a $20. So I made another supervisor count the till, turns out I was right. Unfortunately, the customer prior to her had been complaining that she had been given the wrong change on another till earlier in the day. It was slightly uncomfortable when you consider the coincidence.fnkychk said:If you take the phrase to mean that you do whatever the customer says, that's not right. Like when a customer gives you a $20 and complains when you give change that he gave you a $50. It doesn't make business sense to try to satisfy customers who cost more than they're worth. Whenever a customer says to you "the customer is always right" it's because they're trying to get more than they should, usually by lying or having a fit.
My God, you're a pompous, self-important git.wuddie said:first and foremost, i look after the interest of my staff and colleague. the rest is unimportant. as much as customers are important to the establishment, we won't take the abuse from them. so if you think you are doing a great job at looking after your customers and love your job, you would certainly find a way to cope with the few tricky ones without the need to rant here.
yeah i'm with glycerine on this as well. we're all professional at work (i assume) and do our jobs and serve our customers properly. just because we want to rant a bit at the ones who are shitty doesn't mean we aren't "suited" to customer service or that we should quit our jobs. there's nothing wrong with venting when you feel the need to, in fact it's healthy...and the internet is a totally different sphere to work irl. plus we all have to do things we don't like and those uni fees have gotta be paid somehow, so excuse us if we don't all passionately love our jobs and think customer service is our one true callingLizakith said:My God, you're a pompous, self-important git.
I agree with glycerine. Complaining on an internet forum is a completely different medium to how each of us is at work.
Just quoting for how useful this would be in retailwuddie said:i literally told the woman to fk off and don't she ever come back or the securities will throw her out. problem solved. it wasn't all that pretty but sometimes you have to do what you have to do.
A rule of thumb in customer management is that a dissatisfied customer will tell 20 people and a satisfied customer will tell 5. By ignoring the externalities of the bad word spread by a customer, one would be underestimating the cost of non-compliance to customer satisfaction.fnkychk said:If you take the phrase to mean that you do whatever the customer says, that's not right. Like when a customer gives you a $20 and complains when you give change that he gave you a $50. It doesn't make business sense to try to satisfy customers who cost more than they're worth. Whenever a customer says to you "the customer is always right" it's because they're trying to get more than they should, usually by lying or having a fit.
If you take the phrase to mean that you treat the customer with respect, then yes that makes sense.
As if you're risking your job by (respectfully) not taking shit from customers, unless you work in a workplace that doesn't have respect for its employees and in that case you're better off elsewhere.